Refund and Return Policy for Mangrove Mountain Spring Water.
Please read our refund and return policy below carefully. If you have any questions relating to our refund and return policy please contact our office on 02 8883 4007
The prices shown on the check out page include delivery, all costs quoted are based on front door basis, unless stated otherwise, our courier company does not offer delivery to upstairs or assembly. In any case, if you have trouble with the shipping or delivery (an error message shows), please Contact us for a quotation.
We hope you will be delighted with your purchase, but sometimes you just get it wrong or sometimes it’s not what you expect, so if you wish to return the item, we aim to make it as quick and convenient as possible. Our policy is simple, if you are not 100% satisfied with your purchase, we promise a refund, credit or exchange, whatever you prefer.
The item need to be returned within SEVEN days of purchase as long as the item is in exactly the same condition as when purchased. All items must be in original wrappings and packaging and not assembled or part assembled in any way.
It is the customers’ responsibility to ensure that returned items are returned safely. Mangrove Mountain Spring Water takes no responsibility for lost goods and the customers will be solely liable for the shipment cost of the return.
Mangrove Mountain Spring Water provides a 12 month warranty on all products (unless otherwise stated in product detail page). Warranty does not cover normal wear and tear, commercial use, damage arising from abnormal use, not properly maintained and being modified goods. Mangrove Mountain Spring Water has the ultimate discretion to obtain proof of purchase and any further information to decide on warranty outcomes. Products will be repaired or replaced, depending on product circumstances and it is solely at Mangrove Mountain Spring Water’s discretion.
Contact us if you want to cancel your order, we will do a full refund if the items are still not being dispatched from our warehouse, if otherwise, shipping cost will not be included with the refund.